shipping details
- We offer FREE shipping on all purchases over $100 before tax.
- There is a $6.95 shipping charge for each pair of shoes ordered.
- All packages sent by USPS Priority Mail.
- Gift cards are shipped via USPS standard mail.
All orders are shipped via USPS.com Priority Mail and can take 1-5 days to be processed before shipping. Expedited shipping is not available. Tracking is provided on your account order page. We are unable to cancel or modify orders. We do not ship internationally which includes: Guam, Virgin Islands, Federated States of Micronesia, American Samoa, Northern Mariana Islands, Palau and Puerto Rico. We do not accept orders from freight forwarders. If you would like to place an order using a Canadian billing address and US shipping address, please call us at 724-774-5340. We are available Monday-Saturday, 9am-5pm EST. Any confirmed and shipped order that is refused by the customer and returned to us is subject to a 20% restocking charge.
Free standard shipping is automatically applied to eligible U.S. Shirley Shoppe orders of $100 or more before tax.
Orders are generally processed within 1–3 business days and ship through USPS. Tracking information is emailed when your order ships. We do not currently offer expedited or international shipping.
Orders cannot always be changed or canceled after they are submitted. Contact us immediately at arlene@shirleyshoppe.com or 724-774-5340 if you notice a problem with your order or shipping address.
Certain products or delivery methods may have separate shipping charges. Original shipping charges are nonrefundable.
RETURN POLICY
Items with original tags still attached and in unworn condition may be returned within 30 days of in-store purchase, or within 30 days of a shipped item’s delivery date. Items returned with a gift receipt will be issued a credit on an SHIRLEY SHOPPE Gift Card or merchandise exchange. Purchases made between November 1 and December 24, 2023 qualify for our extended holiday return policy. Any purchase made in this window is eligible for return through January 14, 2024 or within 30 days, whichever is longer. All items must be new with original tags attached.
NOTE: Gift Cards may not be returned. All intimates are final sale, excluding bodysuits. All sale items are FINAL SALE.
We offer easy returns via USPS for a flat rate of $6.95.IN-STORE PURCHASES
Eligible regular-price merchandise purchased in our Beaver store may be returned within 14 days of purchase for store credit. Store credit does not expire and may be used in-store or online.
ONLINE PURCHASES
Eligible merchandise purchased on shirleyshoppe.com may be returned within 30 days of delivery. Approved online returns are refunded to the original payment method.
Start an online return through the Re:Do return portal. If Re:Do return protection was purchased at checkout, eligible returns include a prepaid return label. If protection was declined, return shipping costs are the customer’s responsibility.
COLLECTIVE ITEMS
Collective items are shipped by partner brands and cannot be returned through Re:Do. Contact Shirley Shoppe before returning a Collective item so we can provide the correct instructions. Eligibility and procedures may vary by supplier.
RETURN CONDITIONS
Merchandise must be unworn, unwashed, undamaged, and have its original tags attached. Items showing makeup, deodorant, perfume, smoke, pet hair, or other signs of wear cannot be accepted.
Items marked Final Sale, gift cards, and shipping charges are nonrefundable.
NEED HELP?
Email arlene@shirleyshoppe.com or call 724-774-5340 for help with a return or exchange.IN-STORE PURCHASES
Eligible regular-price merchandise purchased in our Beaver store may be returned within 14 days of purchase for store credit. Store credit does not expire and may be used in-store or online.
ONLINE PURCHASES
Eligible merchandise purchased on shirleyshoppe.com may be returned within 14 days of delivery. Approved refunds are issued to the original payment method. Store credit and exchanges may also be available.
Start an eligible online return through the Re:Do return portal. If Re:Do return protection was purchased at checkout, eligible returns include a prepaid return label. If protection was declined, return shipping costs are the customer’s responsibility.
COLLECTIVE ITEMS
Collective items are shipped by partner brands and cannot be returned through Re:Do. Contact Shirley Shoppe before returning a Collective item so we can provide the correct instructions. Eligibility and procedures may vary by supplier.
RETURN CONDITIONS
Merchandise must be unworn, unwashed, undamaged, and have its original tags attached. Items showing makeup, deodorant, perfume, smoke, pet hair, or other signs of wear cannot be accepted.
All sale items, items marked Final Sale, gift cards, and shipping charges are nonrefundable.
NEED HELP?
Email arlene@shirleyshoppe.com or call 724-774-5340 for help with a return or exchange.