Q: How long will it take for my order to ship?

A: Please allow 1–3 business days for processing. We do not currently offer expedited shipping.

Q: How do I know my package has shipped?

A: We will email tracking information to the address used for your order as soon as it ships. Once a package has been handed off to the USPS carrier, Shirley Shoppe is not liable for it.

Q: I entered the wrong shipping address. What should I do?

A: Email arlene@shirleyshoppe.com immediately. We will try to correct the address before the order is processed, but changes cannot be guaranteed after an order is placed.

Q: Can I change or cancel my order?

A: Contact us immediately. We can only make changes or cancel an order before it has been processed or shipped. Once shipped, the order cannot be cancelled.

Q: Do you offer price adjustments?

A: We may adjust the price of a full-price online purchase within three days of a qualifying promotion. Previously discounted items and purchases made with a promotional code are not eligible.

Q: I received a damaged or incorrect item. What should I do?

A: Email arlene@shirleyshoppe.com as soon as possible with your order number and photos of the issue so we can help.

Q: What items are final sale?

A: Items marked Final Sale, gift cards, and shipping charges are nonrefundable.

Q: What is the return window for an in-store purchase?

A: Eligible regular-price merchandise purchased in our Beaver store may be returned within 14 days of purchase for store credit.

Q: What is the return window for an online purchase?

A: Eligible merchandise purchased on shirleyshoppe.com may be returned within 14 days of delivery. Approved refunds are issued to the original payment method. Store credit and exchanges may also be available.

Q: How do I return an online order?

A: Start an eligible return through the Re:Do return portal. Merchandise must be unworn, unwashed, undamaged, and have its original tags attached.

Q: Can I return an online order at the store?

A: Please begin through Re:Do or contact us before visiting so we can confirm the correct return method.

Q: How do I return a Collective item?

A: Collective items cannot be returned through Re:Do. Contact Shirley Shoppe before sending it back so we can provide the partner brand's instructions — eligibility and procedures vary by supplier.

Q: My order is over $100. Why am I seeing a shipping charge?

A: Free standard shipping is automatically applied to eligible U.S. orders of $100 or more before tax. Certain products or delivery methods may have separate shipping charges.

Q: How do you ship?

A: We generally ship through USPS. Delivery usually takes 3–5 business days after processing, though carrier and holiday delays can occur.

Q: How long does a refund take?

A: Please allow 1–5 business days after an eligible return arrives and is inspected. Your bank may require additional time to post the refund.

Q: Can you help me choose a size?

A: Absolutely. Call 724-774-5340 or email arlene@shirleyshoppe.com for sizing and styling help.

Q: How can I contact Shirley Shoppe?

A: Call 724-774-5340 or email arlene@shirleyshoppe.com. Our Beaver store is open Monday–Saturday, 9am–5pm ET, closed Sundays and holidays.